Technical Support

Technical Support

OptEM software support is additional to a software purchase, optional, and obtained under an annual pre-paid maintenance fee arrangement.

For customer support when using any of our software, please:

  • send e-mail to
  • call toll-free in the US or Canada at +1(877)44optem (446-7836) or
  • contact us from anywhere worldwide at +1(403)289-0499.

To help us solve the problem, please supply us with:

  • the name and version of the program you are using,
  • the operating system type and version you are using,
  • the procedure you are having problems with, and
  • a copy of your data (if possible). All customer data remains confidential.